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FAQ

Frequently asked questions regarding Tickets
Ticket information for CHIO Aachen 2021 ›

Tickets for the events that were cancelled due to COVID-19 (CHIO Aachen 2020, 29.5.-6.7. / CHIO Aachen 2021, 25.6.-4.7.) are not valid for this new event, CHIO Aachen 2021, 10. – 19.09. You can find more information here.

Tickets from unauthorized third party vendors ›

In case you purchased your tickets from one of the booking platforms that have not been authorised by us (e.g. Viagog, ebay, etc.), then we regret to inform you that we are not able to process your request. Please refer to the notices on our website.

The Aachen-Laurensberger Rennverein only processes requests from its registered ticket customers. Please refer to our General Terms & Conditions / Sepcial-GTGT / Show Ground Regulations.

Is it possible to subscribe tickets? ›

CHIO Aachen-Tickets are available as subscription. We will be happy to advise you.

When will I receive a confirmation? ›

After the finalization of your internet booking you will receive an E-Mail containing your booking confirmation. Please keep this E-Mail safe in case any follow-up questions might occur.

Method of payment ›

Choose your preferred method of payment and enter the necessary information. Please make sure to enter the complete and correct credit card information, otherwise problems with regard to the booking may occur.

Which credit card can I use? ›

Mastercard, VISA and American Express are accepted for the payment of the booked tickets.

credit card proof number ›

The entry of the credit card proof number further enhances the security standard for your internet booking. The proof number is a three-digit number (but no relief imprint) on the credit card, which, in contrast to name and card number, is not found on common payment documents. The Mastercard and VISA proof number includes the three last digits of the number in the signature field on the credit card’s back. For the American Express card, the check digit is “4 digits” and located on the front.

How much is the handling fee? ›

A general handling fee of EURO 5,- will be charged (for purchases from Germany and other countries).

Why do I have to indicate my phone number? ›

We need your telephone number in case any problems with regard to your booking (f.e. wrong address data) should occur.

How do I obtain my tickets? ›

Personalised Print@Home tickets will be sent by e-mail in good time before the respective event day after the automated seat allocation process has been completed on the basis of the then currently applicable official requirements.

Will tickets be refunded? ›

No, tickets will not be refunded.

Will lost tickets be replaced? ›

Lost tickets will not be replaced.

Is there extended security inspections? ›

Attention: Please note that in the interest of everyone entering the show grounds extended security inspections of persons and/or bags will be conducted on a selective basis at the entrances of the CHIO Aachen. We kindly ask you to follow the instructions of the security staff and apologise for any time lag this may cause at the entrances of the show grounds.

In addition to the adherence with the generally valid COVID-19 social distancing regulations, before admission to the show grounds can be granted, every person (6 years and older) must verify that they are either immunised (vaccinated or recovered) or provide a negative test certificate. For the purpose of verification, you may be asked to show your ID card.

Is my ticket valid for public transport? ›

All tickets are valid for your trip to and from the show-ground in the “Aachener Soers” on all regular buses of the Aachen traffic network “ASEAG” on the day for which your ticket is valid.

How many tickets can I order? ›

Due to the social distancing regulations which currently apply it is only possible to purchase either 2, 4 or 6 tickets at maximum per event. It is not possible to buy 1, 3 or 5 tickets. For children up to the age of five, select the “lap child ticket” (without entitlement to a seat of their own).

How secure is a online order? ›

The booking through our online ticket shop is secured by a “Secure Socket Layer” (SSL encryption). You can normally identify this encryption by the internet address which begins with “https://”. The “s” is the code for the SSL encryption of the data, starting directly after visiting the site of the online ticket shop.

Entry conditions for children ›

Children (until the age of 5) have free entrance to the show grounds, but are not entitled to a seat. We kindly ask for your understanding that ”lap children“ will also require a personalized ticket (free of charge).

Which kinds of tickets can I purchase in the online ticket shop? ›

In the online ticket shop, you can book day tickets for all CHIO events that are open to advance booking.

Can I reserve wheelchair places through the online ticket shop? ›

Tickets for wheelchair users can be purchased by mail (tickets@chioaachen.de).

Where can find an accomodation? ›

Here you can go directly to the website of our official hotel reservation partner “aachen tourist service”.

I have encountered difficulties finishing my online ticket purchase. Who can help me? ›

If you have any problems with regards to your online ticket purchase, please contact our ticket office (Phone +49-241-917 1111) or by E-Mail: tickets@chioaachen.de.

Am I allowed to bring dogs to the World Equestrian Festival? ›

Due to the official veterinary rules, dogs are NOT allowed on the show grounds. This also applies to Soers Sunday and the cross country course.

May there be changes in the event's programme? ›

Yes, the programme is subject to change.

How can I pay for the tickets? ›

Internet bookings can be paid by immediate transfer and by credit card (Mastercard, VISA and American Express). Telephone orders only can be paid by credit card (Mastercard, VISA and American Express).

When can I access the showground? ›

Information will follow soon.

CHIO Aachen Fanshop

…the right place to go for all CHIO Aachen fans, whether big or small! Here you can buy the current CHIO Aachen collection and great souvenirs – a small piece of the CHIO Aachen to take home.

To the Fanshop